Australian MadeProduct Warranty and Care

Built to exceed Australian Standards.

Stormtech workmanship is proudly guaranteed for 10 years for our grates and channels.

Products must be installed in accordance with supplied instructions and in accordance with appropriate Standards including all statutory/local requirements in State or Territory of installation.

Stormtech Warranty

All Stormtech products are manufactured to the highest standards, with varying extended warranty periods depending on chosen finish (please refer to below table).

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty only applies to defects which have arisen solely from faulty materials or workmanship, this does not apply to other defects which may have arisen as a result of, without limitation, the following:

  • Installation of products that have NOT been installed in accordance with our installation instructions and guidelines and/or in accordance with the appropriate standard (plumbing code AS3500) and all relevant statutory and local requirements in the State or Territory in which the product is installed.
  • Inappropriate handling, cleaning and maintenance of the product as per individual product care statements.
  • Accidental damage, alterations or neglect of any kind.

Should any of our products not perform to your satisfaction and/or for product specific warranty periods, please contact Stormtech. Our experienced customer service personnel will professionally deal with your enquiry.

Warranty Information

FinishWarrantyComments
Workmanship of the products (grates / channel)10 YearsRequests for service due to tea staining cannot be accepted by Stormtech, as it is a result of faulty installation or inappropriate maintenance. To reduce the risk of superficial staining or tea staining, please refer to the applicable product care statement above. Individual sites and situations can have dramatically different requirements for maintenance. The grates and channels must be kept clean, and corrosion reducer/inhibitors may need to be regularly applied. If the grates are used in or around pools Stormtech recommend the grates are electropolished regardless of the type of pool water used.
Stainless Steel / Electropolishing10 YearsIt is guaranteed that the stainless steel material provided is 316 grade stainless steel (or 304 grade if specified).
uPVC10 YearsuPVC channel and fittings are virgin material as certified by Global GreenTag to Level A, Gold.)
Electroplating Metallic Finish7 YearsThe supplied product is supplied in a condition that is not intended to the final finish. Electroplating with a metal such as copper, brass or bronze, the coating will tarnish and change over time with use. Stormtech cannot take any responsibility for variations in colour with the ageing process. Digital images of colours may vary from the finished product. Colours selected can vary in hue and batches produced at different times will be slightly different. Excludes products installed in external situations (courtyards, pools. etc).
PVD coating (Physical Vapour Deposition)7 YearsExcluding scratches and blemishes from normal wear and tear and exposure to hard water or severe environments, such as coastal locations. Digital images of colours may vary from the finished product. Colours produced at different times (different batches) can be slightly different.
Powder Coating10 YearsWarranty is in fading, flaking or peeling in interior applications. Excludes chipping or scratches and products installed in external situations (courtyards, pools. etc).
Anodised Aluminium7 YearsProduct is guaranteed to have a 25-micron anodising layer. Colours produced at different times (different batches) can be slightly different. Excluding scratches and blemishes from normal wear and tear and exposure to hard water or severe environments, such as coastal locations.

Stormtech products are free from all defects in materials and workmanship, and are subject to the terms and conditions available on this page.
All warranty periods apply from the date of purchase.

We recommend Electropolishing for pool environments and installations close to surf beaches.

Electropolishing is an electrochemical finishing process that leaves a smooth, ultra-clean finish and improves corrosion resistance of stainless steel.

Watermark CertifiedGreentag Certified Platinum Green-tag Certified

The only linear drainage system featuring full Greentag + Watermark certification across our complete product range.

Home   /   Product Warranty and Care